||SERVICE LEVEL COMMITMENTS|
|1. Disbursements to staffs / students
Disbursements are made within 15 working days after sufficient supporting
documents have been obtained, i.e. original receipts and signed claim forms.
(The processing time may be prolonged in case the purchasing and tendering
procedures are to be observed.)
|2. Disbursements to guests / self-employed persons
Disbursements are made within 10 working days after sufficient supporting
documents have been obtained, i.e. invitation letters and signed claim
forms. (The processing time may be prolonged in case the purchasing
and tendering procedures are to be observed.)
|3. Disbursements to corporate vendors
Disbursements are made within 30 days after sufficient supporting documents
have been obtained, i.e. original invoices and acknowledgements of goods
|4. Imprest to petty cash
Disbursements are made within 3 working days.
|1. Tuition pay-in slips
Tuition pay-in slips are sent to students 15 calendar days before the
|2. Billing invoices
Billing invoices are issued within 2 working days after sufficient
supporting information has been obtained.
|3. Aging reports
Aging reports are prepared on a monthly basis and related parties are
|1. Full-time payroll
Pay days are scheduled and announced one year in advance.
Monthly salaries are paid on scheduled pay days.|
|2. Part-time payroll
Wages are made on scheduled pay days provided the claim forms are received
on or before the 16th day of the month.
Wages will be made the next scheduled pay day if the claim forms are
received after the 16th day of the month.|
|3. First month's salary and housing benefits
Remunerations are made at the end of the current month provided both
the employment contract is commenced and sufficient supporting documents
are received before the 21st day of the current month.
Remunerations will be made at the end of the next month if the employment
contract is commenced after the 20th day of the current month.
Remunerations may be made by cheque through the Payment Section in
case of special circumstances.|
|4. Final month's salary
Final month's salary is made 7 days after the termination of service.
|5. Superannuation scheme benefit payment
Payments are made to leaving employees before the 6th day of the following
month after the termination of service.
Payments are made to serving employees one month after the receipt
of the withdrawal request.|
|6. Overtime and lecture fee
Remunerations are made on the scheduled pay day provided the claim
is received before the 10th day of the month.
|1. Budget check
Budget availability for purchase requisitions, payment requests, and
remuneration claims will be confirmed within 2 working days after sufficient
supporting documents are obtained.
|2. Budget revision
Revised budgets will be reflected in Banner Finance within 2 working
days after the formal approval is obtained.
3. Budget virement
- institutional funds
Departments will be informed within 5 working days after the decision
from the University President is obtained.
|1. Purchase confirmation
| Purchase Value
|| Target Time|
| below $1,000
|| 5 working days|
| $1,000 - $5,000
|| 8 working days|
| $5,001 - $10,000
|| 14 working days|
| $10,001 - $50,000
|| 21 working days|
| over $50,000
|| 28 working days|
|2. Office supplies
Office supplies on the standard item list will be delivered within
3 working days.
|1. Parking permit
Parking permits will be issued within 3 working days.
|2. Carpool Service
Requests for the carpool service can be confirmed within 1 working
|3. Mail service
Normal outgoing mails will be delivered to the post office on a daily
basis except on public holidays.
Bulk mails will be delivered to the post office within 3 working days.|
|4. Messenger service
Legitimate requests will be entertained if the order is placed 3 working
days in advance.
|5. Tea and coffee service
Tea and coffee service will be provided when a 2-working-day notice
|6. Visitors' quarters
Reservation for visitors' quarters can be confirmed within 2 working