Performance Pledge

SERVICE SERVICE LEVEL COMMITMENTS
PAYMENT
1. Disbursements to staffs / students
  • Disbursements are made within 15 working days after sufficient supporting documents have been obtained, i.e. original receipts and signed claim forms. (The processing time may be prolonged in case the purchasing and tendering procedures are to be observed.)
  • 2. Disbursements to guests / self-employed persons
  • Disbursements are made within 10 working days after sufficient supporting documents have been obtained, i.e. invitation letters and signed claim forms. (The processing time may be prolonged in case the purchasing and tendering procedures are to be observed.)
  • 3. Disbursements to corporate vendors
  • Disbursements are made within 30 days after sufficient supporting documents have been obtained, i.e. original invoices and acknowledgements of goods receipt/service rendered.
  • 4. Imprest to petty cash
  • Disbursements are made within 3 working days.
  • ACCOUNTS RECEIVABLES
    1. Tuition pay-in slips
  • Tuition pay-in slips are sent to students 15 calendar days before the due day.
  • 2. Billing invoices
  • Billing invoices are issued within 2 working days after sufficient supporting information has been obtained.
  • 3. Aging reports
  • Aging reports are prepared on a monthly basis and related parties are informed accordingly.
  • PAYROLL
    1. Full-time payroll
  • Pay days are scheduled and announced one year in advance.
  • Monthly salaries are paid on scheduled pay days.
  • 2. Part-time payroll
  • Wages are made on scheduled pay days provided the claim forms are received on or before the 16th day of the month.
  • Wages will be made the next scheduled pay day if the claim forms are received after the 16th day of the month.
  • 3. First month's salary and housing benefits
  • Remunerations are made at the end of the current month provided both the employment contract is commenced and sufficient supporting documents are received before the 21st day of the current month.
  • Remunerations will be made at the end of the next month if the employment contract is commenced after the 20th day of the current month.
  • Remunerations may be made by cheque through the Payment Section in case of special circumstances.
  • 4. Final month's salary
  • Final month's salary is made 7 days after the termination of service.
  • 5. Superannuation scheme benefit payment
  • Payments are made to leaving employees before the 6th day of the following month after the termination of service.
  • Payments are made to serving employees one month after the receipt of the withdrawal request.
  • 6. Overtime and lecture fee
  • Remunerations are made on the scheduled pay day provided the claim is received before the 10th day of the month.
  • MANAGEMENT ACCOUNTING
    1. Budget check  
  • Budget availability for purchase requisitions, payment requests, and remuneration claims will be confirmed within 2 working days after sufficient supporting documents are obtained.
  • 2. Budget revision 
  • Revised budgets will be reflected in Banner Finance within 2 working days after the formal approval is obtained.
  • 3. Budget virement

    - institutional funds

  • Departments will be informed within 5 working days after the decision from the University President is obtained.
  • BUSINESS
    1. Purchase confirmation
     Purchase Value Target Time
     below $1,000 5 working days
     $1,000 - $5,000 8 working days
     $5,001 - $10,000 14 working days
     $10,001 - $50,000 21 working days
     over $50,000 28 working days
    2. Office supplies 
  • Office supplies on the standard item list will be delivered within 3 working days. 
  • ANCILLARY SERVICES
    1. Parking permit
  • Parking permits will be issued within 3 working days.
  • 2. Carpool Service
  • Requests for the carpool service can be confirmed within 1 working day.
  • 3. Mail service
  • Normal outgoing mails will be delivered to the post office on a daily basis except on public holidays.
  • Bulk mails will be delivered to the post office within 3 working days.
  • 4. Messenger service
  • Legitimate requests will be entertained if the order is placed 3 working days in advance.
  • 5. Tea and coffee service
  • Tea and coffee service will be provided when a 2-working-day notice is given.
  • 6. Visitors' quarters
  • Reservation for visitors' quarters can be confirmed within 2 working days.
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