Getting Help
When you encounter software usage or hardware problems, or if you have enquiries about ITSC services, you can get help through any of the following means:
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Browse ITSC Web Site
ITSC web site http://www.ln.edu.hk/itsc/ contains much essential information about our services. When you encounter usage problems or if you have enquiries about our services, you may help yourself by going through the ITSC web site, where you can find answers for most of the common questions.
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Seek Advice from Student Helpers
ITSC recruits fellow students as Student Helpers to supplement our staff to provide desktop services and multimedia and AV services support. Student Helpers are sitting both in MB412 Consultation Room and ITSC AV Office counter. You are welcome to consult the Student Helpers for support services.
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Send Email
Email is a convenient way for general enquiries, reporting problems, requesting non-urgent services and seeking technical assistance. You can email your enquiries anytime to itsc@ln.edu.hk. Please send in your enquiries together with your contact information and detailed symptoms of the problems, such as the date and time when the problems occur and the error messages.
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Call ITSC Hotline
Calling the ITSC Hotline at 2616-7995 (staff hotline, press "1" for Staff IT Services, press "2" for AV and Classroom Services, press "3" for Student IT Services) or 2616-8400 (student hotline) is a fast way to report problems, solve minor problems and get answers to general enquiries about our services quickly. The Hotline is answered by professional ITSC staff during opening hours. For some problems, we will arrange technical staff to provide on-site troubleshooting or services. Voice Recording System will be activated to if the lines are busy or outside opening hours.
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Visit IC counter in the Library
The Chiang Chen Information Commons (IC) in the Library offers one-stop integrated helpdesk services to Lingnan staff and students about library services, information technology and multimedia services support. IC is located in South Wing, 1/F of the Library. Please refer to the Library website for the opening hours of IC.
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Visit ITSC Office
Users can visit the ITSC Office at MB401 for IT services, or ITSC AV Office counter at MB-203/6 for multimedia and AV services during opening hours. Users usually come to our office about username/password problems, troubleshooting or licensed software installation for their portable computers.
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Submit via Suggestion Box
The Suggestion Box service is a web page located at ITSC home page to enable all Lingnan staff and students to share ideas, make comments and suggestions, or to ask questions regarding ITSC services online. It also provides a communication channel for staff and students in the Lingnan IT community. Your input will be sent to ITSC, reviewed and carefully considered.
We look forward to offering you a better service. Submit via Suggestion Box.