CHEUNG Ka-yiu, Kenneth - Assistant Information Manager I
Kenneth is responsible for the graphics design of the University’s banner, publications and development of the Lingnan websites. He is also responsible for promoting and supporting both the Internet and intranet services.
MB401     2616-8419     itskenn@ln.edu.hk

CHEUNG Wai-man - Assistant Director
As head of the Infrastructure Services Section, Wai Man is managing the Network Services Team and the Data & System Services Team. He is responsible for overseeing the university’s server, database and network services, which include the operation, administration, planning, development, management and budget control of the database system, the data centres and LAN rooms, the network system, the IP Phone system, the WiFi system, the Smart Card System, the Video Conferencing System, and the Internet infrastructure systems. He is also responsible for different IT development projects for the university, as well as the VMware virtualisation infrastructure, IPv6 development and LED Display System. Wai Man leads the IS Incident Management Group and as a member of the Information Security (IS) Policy Management Group, Wai Man is contributing to the continuous review and improvement for the University’s IS policy, liaising with different departments on IS governance and management, and providing user awareness, trainings and updates in IS and working with the IS auditors in carrying out IS risk assessments, audits and IS compliance.
MB203/2     2616-8403     waiman@ln.edu.hk

CHIANG Chi-fun, Betty - Clerical Officer II
Betty provides clerical support to the general office and is responsible for handling user requests, computer labs booking and mail delivery. She also provides counter services for ITSC, such as handling student and staff enquiries and routes the services hotline calls. She also handles the Course Teaching and Learning Evaluation Exercise logistics.
MB401     2616-8493     cfchiang@ln.edu.hk

CHOI Li-na - Assistant Administrative Manager II
Lina provides administrative support to ITSC and is the General Office Manager. She assists in the planning and monitoring of ITSC budget, manpower, project and services marketing and promotion activities. She acts as the liaison person for JUCC, vendors/suppliers and other outside parties. She is also providing executive support to the Director and is the secretary of Management Committees and Work Groups for ITSC.
MB401     2616-8411     linachoi@ln.edu.hk

CHOI Ting-hei, Ronald - Information Officer
Ronald is responsible for the development, maintenance and testing of web-based applications. He is also responsible for the project management and quality assurance for various web-based projects and serves as the primary trainer and support person for both the University Portal and web-based course management system.
MB401     2616-8413     ronaldchoi@ln.edu.hk

CHOW Shuk-yee, Fiona - Clerical Officer II
Fiona is responsible for general office administration and leave matters. She provides web support services to the Customer Support Section, keeps the department's software inventory up-to-date and also mans the Information/Enquiry Counter and routes the services hotline calls to the relevant teams. She also assists section heads in their administration duties.
MB401     2616-8408     fiona@ln.edu.hk

CHUNG Chi-keung, Eric - Senior Information Officer
Eric is one of the key members of ITSC helpdesk providing daily support to staff and students. He provides on-site help services and takes part in various ITSC projects, such as annual the PC replacement exercise and departmental/local printer replacement/allocation exercise. He is also responsible for planning and managing the Information Literacy Programme (ILP) for students and coordinating the First-Aid Information Technology Helper (FAITH) programme for staff.
MB401     2616-8422     ericchung@ln.edu.hk

HO Wing, Rosiah - Associate Director
As head of the Customers Support Section, Rosiah oversees and leads the Desktop ServicesTeam, the Multimedia & AV Services Team and the System Support Services Team for the provision of IT, multimedia and systems support services to the university. He is coordinating department IT budget requests and responsible for the strategic planning and delivery of customer services to end users. As a member of the Information Security (IS) Policy Management Group, Rosiah is contributing to the continuous review and improvement for the University’s IS policy, liaising with different departments on IS governance and management, and providing user awareness, trainings and updates in IS and working with the IS auditors in carrying out IS risk assessments, audits and IS compliance.
MB401/3     2616-8396     rosiah@ln.edu.hk
 

HUI Lung-shan, Felix - Information Officer
Felix is one of the supporting staff who provides on-site services for staff and handles enquiries from students. Felix also takes part in campus-wide IT projects such as annual PC replacement exercise, departmental and local printer replacement/allocation exercise. He also assists in PC client model construction, CSS web updates and user documentation management.
MB401     2616-8407     felixhui@ln.edu.hk

KWAN Hon-man, Albert - Assistant Information Manager II
Albert is the team leader of the Multimedia and AV Services Team. He is responsible for providing first line user support for all AV and multimedia requests and the hotline support to multimedia services. He provides leadership in managing AV/MM project, photographic services, event support and on-loan services on-campus/off-campus. He is also involved in the equipment maintenance and operation support for the University.
MB203/6     2616-7593     kwanhm@ln.edu.hk

KWOK Kwun-yip, Terence - Assistant Information Manager I
Terence handles the Banner Finance system and provides full support to University end users, including system customisation and implementation, financial report development, technical solutions to functional users. He is also providing support for business analytics and the Banner Payroll, Finance, ePR and eLeave systems.
MB401     2616-8414     terence@ln.edu.hk

LAI Kin-pang, Johnny - Senior Technical Assistant
Johnny provides daily operation and end user support for staff and shares the workload of the photographic services for University functions. In addition, he is the primary technical support person for the ITSC student helpers.
MB401/6     2616-7560     johlai@ln.edu.hk

LAM Chi-ming, Patrick - Assistant Information Manager II
Patrick provides Banner Student and Banner Finance system support to University end users, including implementation and customisation of the system, technical support for end users and report development. Besides Banner, he is also involved in the development of in-house applications such as JUPAS, Hostel Management Information system, Course Teaching and Learning Evaluation (CTLE) system, Sport Complex Booking system and users’ ad-hoc requests for reports.
MB401     2616-8497     patrick@ln.edu.hk

LAM Hon-yee, Joyce - Assistant Information Manager I
Joyce is the team leader of the Web Services Team and is responsible for providing leadership in strategic planning, operational and technical aspects of the University's Web presence and its infrastructure, as well as the marketing aspects of the University's online services. She also oversees the daily operations of the Web Team, including Lingnan’s Web on the Internet, University Portal, and University e-Learning platform. She is also responsible for software development and testing, system administration and project management.
MB401/5      2616-8397      joyce.lam@ln.edu.hk

LAM Tin-yan, Angus - Information Officer
Angus works in the Multimedia and AV Services Team and is responsible for university events support and equipment setup, AV/MM equipments on-loan services. He carries out maintenance and development of the Central Control User Interface (CCUI) systems in teaching venues. He also provides hotline support, multimedia trainings, operation and maintenance of equipment for AV/MM services.
MB203/6      2616-7596      anguslam@ln.edu.hk
 

LAU Ming-fung, Daniel - Assistant Information Manager II
Daniel provides IT helpdesk support to staff and students on hardware, software applications and operating systems. He is also responsible for student helper management and planning and delivery of Information Literacy (IL) courses. Daniel is also responsible for the management of the CSS helpdesk system and the annual campus-wide printer replacement exercise.
MB401     2616-7585     laumf@ln.edu.hk

LAU Tak-ming, Hugo - Assistant Information Manager II
Hugo leads in the Network Services Team. He is responsible for the development, administration and management of data centres and LAN rooms, IP address management, WiFi system, firewall system, VPN system, DNS system, DHCP system, RADIUS system and remote education centres network infrastructure. He is also responsible for the technical support of the network system, network support system, IP Phone system and user support for hostel residents. He participates in the Next Generation Network Upgrade Project and the 334 Campus Network Infrastructure Project.
MB203     2616-8416     hugolau@ln.edu.hk

LAW Yat-wing – Information Officer
Wing works in the Multimedia and AV Services Team, he is responsible for the AV/MM equipment on-loan services, assisting in university events support and equipment setup, and carries out development of web applications. He also provides hotline support, operation and maintenance of equipment for the AV/MM services.
MB203/6     2616-7586     ywlaw2@ln.edu.hk

LEE Shu-hung, Michael - AV Technician I
Michael works in the Multimedia and AV Services Team and he is responsible for the maintenance and technical support of equipment in teaching and non-teaching venues. He assists in the AV/MM tendering processes and supports the installation and configuration of equipment both on-site & off-site. He is also responsible for the support of university events and hotline services and provides training for users on using the AV/MM equipment.
MB203/6     2616-7588     leesh@ln.edu.hk

LEUNG Tsz-kin, Johnny - Information Officer
Johnny works in the Network Services Team. He is responsible for the operational support of the campus wide virtualization system, the network system, IP Phone system, remote education centres and the WiFi system. He is the VMware administrator and participates in the management and development of the VMware system. He is also responsible for basic network setup on campus and remote centres.
MB203     2616-8412     johnny@ln.edu.hk

LI Ching-lam, Elaine - Information Officer
Elaine provides Banner Student system support to University end users, including implementation and customisation of the system, data synchronision between Banner and the eLeaning systems. She also provides technical support and reports development according to users' requirements.
MB401     2616-8491     chinglamli@ln.edu.hk

LIU Man-wah, Ivan - Senior Information Assistant
Ivan is responsible for providing both technical and operational support to both the Department of Computing Decision Sciences (CDS) and ITSC. He carries out support and consultation duties in relation to the multi-platform servers (Window, Linux; UNIX) and PC clients (Window, MAC). In addition, he maintains the CDS departmental webpage and provision of hardware and software training to students and staff. His daily support duties include server/PC hardware/software problem solving and configuration management.
MB401/6     2616-7589     myivan@ln.edu.hk

MAN Wai-kin, Steven - Assistant Information Manager II
Steven works in the Network Services Team and is responsible for the daily operation and monitoring of the network system, IP Phone system, network support system, data centres and LAN rooms. He participates in the administration and development of the IP Phone system, cabling infrastructure, network system and network support system.
MB203     2616-7006     manwk@ln.edu.hk
 

POON Tak-man, Angel - Assistant Information Manager II
Angel provides support and development for Oracle-based applications. She also provides technical support to functional users, conducts application testing and software evaluation for Banner/ERP system. She also develops reports in other modules and systems such as the DegreeWorks system.
MB401     2616-8424     angelpoon@ln.edu.hk

RONG Mei-jiang, Meagan - Assistant Information Manager II
Meagan provides Banner Student system support to university end users, including implementation and customisation of the system, technical support for end users and reports development according to users' requirements.
MB401     2616-8409     mrong@ln.edu.hk

SZETO Man-kit - Assistant Information Manager I
Kit works in the Data and System Services Team and is responsible for administration and development of the database system, JUPAS Admission System, DegreeWorks system and Business Intelligence system, user account management and the provision of database support services for university end users. He participates in the administration and development of the Smart Card System, Room Booking System and Sports Facilities Booking System.
MB203     2616-8421     kitszeto@ln.edu.hk

TANG Hing-lung, James - Senior Information Manager
James leads the Application Services Team and has been assigned as the single point of contact for requests to support the on-going Banner operations and to support users of the Banner Student, Finance, HR and Alumni systems. He also looks after most of the in-house developed applications, including JUPAS Admission system, Sport Complex Booking system, Room Booking system, Project Management system etc.
MB401/4     2616-8496     james@ln.edu.hk

WONG Chun-kit, Kenneth - Assistant Information Manager II
Kenneth is responsible for the planning, operation, administration and management of the campus-wide PC configurations and applications as well as the Samba File & Printing servers. He works in the System Support Services Team and provides technical evaluation, problem diagnosis and maintenance support for all Microsoft products and Linux operating systems. He is also helping other ITSC teams and end users to test, evaluate and implement different kinds of desktop applications.
MB401     2616-8406     kenneth@ln.edu.hk

WONG Kit-pui - Assistant Information Manager I
Kit Pui is the team leader of the System Support Services Team and oversees various Unix and Linux systems to provide critical university-wide computing functions, such as email services, directory services, file sharing, network printing, data backup and Internet proxy. He is also working with other teams to render a reliable and secure computing environment.
MB401     2616-8417     kp.wong@ln.edu.hk

WONG Kwok-chuen, Andy - Information Officer
Andy works in the System Support Services Team and provides daily operation/administration of different computer systems, including data backup, email and file sharing. He is also responsible for the support of user account management.
MB401/6     2616-7583     andy@ln.edu.hk

WONG Siu-fung, Bennie - Assistant Information Manager I
Bennie is the leader of the Data and System Services Team, he is responsible for the planning, development, administration and management of Banner database system, Banner Application (INB and SSB) system and VMware System. He is also responsible for the Campus Wide Storage Area Network (SAN) system, Smart Card System, Room Booking System, Sports Facilities Booking System, Attendance Taking System, Hostel Security Management System, LED Display System and Video Conferencing System. As a member of the IS Incident Management Group, Bennie is responsible for carrying out investigation, managing and reporting of IS incidents, IS vulnerability and weaknesses analysis, assisting the IS Policy Management Group in making continuous improvement in the University IS policy and governance, and liaising with different departments in IS compliance and operational issues.
MB203     2616-8418     benniewong@ln.edu.hk

WONG Suet-kan - Information Assistant
Suet Kan works in the Data and System Services Team. She is responsible for the daily operational support of the database system, campus wide virtualization system, network system, IP Phone system and WiFi system. She is also responsible for the centralized data backup services and basic LAN installation. She is a project team member of the Smart Card Access Control System Project.
MB203     2616-8427     skwong2@ln.edu.hk

WONG Wai-chung, Tommy - Information Manager
Tommy has been assigned as the liaison person of the HR systems in the team. He provides advice and support on Banner HR, Student and Alumni systems as well as DegreeWorks system to the University. He is also involved in the development of in-house applications, such as Course Teaching and Learning Evaluation (CTLE), Photo ID system and Legacy Student system maintenance. As a member of the IS Incident Management Group, Tommy is responsible for carrying out investigation, managing and reporting of IS incidents, IS vulnerability and weaknesses analysis, assisting the IS Policy Management Group in making continuous improvement in the University IS policy and governance, and liaising with different departments in IS compliance and operational issues.
MB401     2616-8498     tommy@ln.edu.hk

WOO, Fleming - Director
It is under the purview of Fleming as Director of ITSC to formulate IT strategies, policies, standards, procedures and implementation plans to support academic and administrative activities as well as the future development of the University. Fleming takes lead and charge of the ITSC which is responsible for the provision of IT, communications and AV facilities and services to support the University's business needs and operations. These include all aspects of IT infrastructure, applications and information systems and end-user support services. As for the information security (IS) role, Fleming is responsible for the continuous review and improvement for the University’s IS policy, liaison with different departments on IS governance and management, provision of user awareness, trainings and updates in IS and working with the IS auditors in carrying out IS risk assessments, audits and IS compliance.
MB401/1     2616-8398     flemingwoo@ln.edu.hk

YEE Chi-cheung - Assistant Information Manager II
Cheung provides Web Admission system support to University end users, including system implementation and customisation, reports development, and technical assistance to functional users. He also develops reports and applications in other modules and systems, such as the Banner Student system.
MB401     2616-8415     cheung@ln.edu.hk