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MKT311 - Salesmanship and Sales Management

First & Second Term, 2010-2011




Course Description


(Prerequisite: BUS205 - Marketing Management)

The course helps students to develop the sales techniques in personal selling and in-depth knowledge of the principles and concepts underlying sales management. The course is a continuation of the Marketing Management course that emphasizes on learning the strategic relevance of a key component of the overall company marketing strategy. The objective of this course is to develop students to be professional sales managers through the career in personal selling.  The major emphasis of the course is to provide students with a proven body of management knowledge that can be used to cope with the dynamic environment of selling.  Students are expected to reflect on their own personal development, integrate their liberal arts experience with business education through role-plays, case studies, fieldworks and class presentations, and develop their own skills and perspectives for solving major problems facing a field salesperson and a sales manager.



Lecturer

First Term, 2010-11

Second Term, 2010-11

Dr LEUNG Lai-cheung, Leo    Sect. 1 & 2

Dr LEUNG Lai-cheung, Leo    Sect. 1




Download Areas
 (to be updated)


           - Course Description and Schedule 
        
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Lecture Notes (Password Protected Zip Files)
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Week Topic to Cover Download Area
1 Orientation
2 Introduction to Relationship Selling (Chapter 1) Click here to download
Understanding Sellers and Buyers (Chapter 2) &

Value Creation in Buyer-Seller Relationship (Chapter 3)

Click here to download
Click here to download
3 Ethical and Legal Issues in Relationship Selling (Chapter 4) Click here to download
4 Prospecting and Sales Call Planning (Chapter 5) Click here to download
5 Communicating the Sale Message (Chapter 6) Click here to download
6 Chinese New Year Holidays
7 Negotiating for Win-Win Solutions (Chapter 7) Click here to download
8 Closing the Sale and Follow Up (Chapter 8) &

Self-Management: Time and Territory (Chapter 9)

Click here to download
Click here to download
9 Salesperson Performance: Behavior, Motivation and Role Perceptions (Chapter 10) Click here to download
10 Recruiting and Selecting Sales People (Chapter 11) Click here to download
11 Role-play Presentations
12 Case Presentation
13 Training Salespeople for Sales Success (Chapter 12) Click here to download
14 Sales Compensation and Incentive (Chapter 13) Click here to download
15 Evaluating Salesperson Performance (Chapter 14) Click here to download


Last Updated:
31 May 2010

Department of Marketing and International Business, Lingnan University
Tel: +852 2616 8240 Fax: +852 2467 3049 Email: mib@Ln.edu.hk