PROBLEM

SOLUTION

My whatever is broken

Inform the Facilities Management Division at the Hostel Security Counter by completing a Repairing and Maintenance Request Form (RMRF).

Bugs in my room

Complete a Repairing and Maintenance Request Form (RMRF) at the Hostel Security Counter.

I want to install my own telephone line

Call the telephone company at 1000.

I am having a problem with my roommate

Talk to your roommate and then consult with your hostel tutor. If the conflict remains unresolved, you shall consult with your Senior Tutor or Warden.

I want to change rooms

Meet your Warden and complete the official procedures in the change of rooms’ exercises.

I want it QUIET

Talk to the person who makes noise, explain how you are being affected by it and ask them to keep quiet. If it does not help, you shall seek the assistance from your hostel tutor.

Smoke / Fire

Pull the nearest fire alarm to evacuate the building, then call 999.

Someone stole my stuff

Contact the Security Officer at the Hostel Security Counter and your hostel staff.

I need to talk to someone

Contact a hostel staff within your hostel or meet with the Student Counsellor at the Student Services Centre.

I'm locked out of my room

Contact the Security Officer at the Hostel Security Counter.

I lost my key / resident permit

Contact the Facilities Management Division at the Sports Complex.