Skip to Main Content

Dear Students and Colleagues,

The memorial service for Mr Jiang Zemin, the late President of the People's Republic of China, will be held in the Great Hall of the People in Beijing at 10:00 am on Tuesday, 6 December 2022.

Across the country from 10:00 to 10:03am people will observe a three-minute silence as a respectful tribute to President Jiang.

The University will live broadcast the memorial service at Kin Sun Square (Skylight). Students and staff of Lingnan University are requested to observe these three minutes of silence and, in line with Chinese customs, are strongly encouraged to refrain from wearing colourful clothes and holding entertainment activities on that same day. Thank you.

For relevant arrangement by HKSAR Government, please refers to:
https://www.info.gov.hk/gia/general/202212/02/P2022120200665.htm


Best Regards,
Office of Institutional Advancement and Public Affairs

Liberal Arts Education Transformation For Life Emerald Publishing
Start main Content

Help and Enquiry

ITSC Helpdesk System

It is a self service system for users to submit incident tickets (for reporting problems and submitting enquiries) and request services from ITSC. Users can check the status of their own reported incidents and submitted service requests. Users can also browse or search for Frequently Asked Questions (FAQs), self help articles which you can find answers for most of the common questions.

Available to:

Staff, Students

Service Hours:

Helpdesk System: 7x24

Response Time: Refer to Service Hours of ITSC Service Counter

How to Access?

Log in “myLingnan Portal”, select “IT Corner” and click “ITSC Helpdesk”.

Log in ITSC Helpdesk

What features are available?

The following features are available in ITSC Helpdesk and described in details below.

  • List of Common Service Requests and Popular Self Help Articles
  • Submit an Incident Ticket
  • Request a Service
  • View Self Help Articles
  • Manage Approvals
  • My Activity
  • Search for Service Requests and Self Help Articles

ITSC Helpdesk

  1. List of Common Service Requests and Popular Self Help Articles
    You can simply submit commonly used Service Requests from the list or get help from the popular knowledge articles.  
  2. Submit an Incident Ticket
    You can report problems or submit enquiries by filling in all the necessary information. Supporting documents can also be attached here.
  3. Request a Service
    You can submit Service Requests by selecting the appropriate forms from the categories and fill in all the necessary information.
    For example, to loan for AV Equipment, choose “Equipment on-loan” under “Categories”, select “AV Equipment On Loan”, fill in all the information required and submit the form. Supporting documents can also be attached here.
  4. View Self Help Articles
    You can browse and search for Frequently Asked Questions and self help articles to get useful information before you report a problem or submit a service request.
  5. Manage Approvals
    You can find the requests that are waiting for your approval.
  6. My Activity
    You can check the status of your reported incidents and submitted service requests.
  7. Search for Service Requests and Self Help Articles
    You can enter any keywords and click "Search".

Related Articles: