跳到内容
博雅教育成就一生
开始内容

ITSC

Student Surveys Comparison (2009/10 - 2014/15)

The satisfactory level of ITSC services is compared by the average scores of each question.  On a 5-point scale, 5 represents strongly agree while 1 means strongly disagree.

1. Information Technology Support Services

Questions 2014/15 2013/14 2012/13 2011/12 2010/11 2009/10
1.1 ITSC's Hotline and student support services deliver promised services on a timely basis. 3.38 3.52 3.42 3.56 3.28 3.50
1.2 ITSC Service Counter located at MB203 renders satisfactory support. 3.33 N/A N/A N/A N/A N/A
1.3 ITSC's Help Service provided at the Information Commons (1/F, Library) renders satisfactory support. 3.58 3.57 3.55 3.65 3.46 3.29
1.4 Student helpers located at the MB412 computer lab are helpful and courteous. 3.47 3.47 3.24 3.57 3.18 3.19
1.5 ITSC provides helpful support services for mobile devices (e.g. smartphones, tablets, notebooks, etc.). 3.55 3.49 3.52 3.58 3.32 3.2
1.6 ITSC provides useful information security awareness briefings. 3.47 3.52 3.28 3.42 3.19 3.06
1.7 The annual Notebook Ownership Program (i.e. discounted notebook sale at the beginning of each academic year) is useful. 3.56 3.76 3.63 3.63 3.44 3.5
1.8 The Information Literacy (IL) courses give me good opportunity to acquire practical IT skills. 3.32 3.51 3.38 3.52 3.31 3.24
1.9 ITSC provides sufficient communication channels (e.g. hotline, emails, regular meetings, etc.) for students to provide comments, suggestions and feedback on IT needs. 3.51 3.46 3.40 3.54 3.39 3.19
std2010 15q1.png
 

2. Information Technology Equipment and Facilities

Questions 2014/15 2013/14 2012/13 2011/12 2010/11 2009/10
2.1 PCs and printers located in the Computer Labs and Language Labs run smoothly to support students' daily work. 3.42 3.14 3.61 3.68 3.57 3.05
2.2 The Internet and the Wi-Fi network services on the main campus are always available. 3.16 3.20 3.38 3.02 3.32 2.92
2.3 The Internet and the Wi-Fi network services on the main campus provide adequate speed and good response time. 3.25 3.14 3.32 2.88 3.03 2.7
2.4 The Internet and the Wi-Fi network services in the Hostels are always available. 3.00 2.99 3.15 2.72 2.91 2.58
2.5 The Internet and the Wi-Fi network services in the Hostels provide adequate speed and good response time. 3.19 2.99 3.13 2.75 2.75 2.41
2.6 The SoftPhone service (software-based phone application) is useful to students. 3.27 3.38 3.37 3.26 3.00 2.88
2.7 The multimedia/AV equipment on-loan service is helpful. 3.61 3.56 3.47 3.61 3.29 3.36
2.8 The multimedia equipment setup in the Multimedia booth of the Information Commons is useful to students. 3.50 3.51 3.48 3.52 3.21 3.26
std2010 15q2.png

3. Information Systems and Applications

Questions 2014/15 2013/14 2012/13 2011/12 2010/11 2009/10
3.1 The Student Webmail System is reliable. 3.70 3.72 3.81 3.66 3.74 3.48
3.2 The Learning Management System (Moodle) enhances my learning and studying experience. 3.57 3.58 3.52 3.50 3.17 3.19
3.3 The Banner student administration (e.g. Registration, Add/Drop, etc) applications provide satisfactory services to students. 3.70 3.52 3.42 3.32 3.28 2.89
3.4 University Portal helps the access to useful information and applications (e.g. Banner, HK Weather, University information, e-learning platform, etc). 3.61 3.48 3.48 3.52 3.43 3.28
3.5 Turnitin (anti-plagiarism software integrated with the e-learning platform) is easily accessible and effective in avoiding plagiarism. 3.47 3.46 3.34 3.36 3.20 3.18
3.6 It is easy to search for University’s information via the Lingnan homepage. 3.45 3.44 3.50 3.43 3.32 3.31
3.7 DegreeWorks helps to set my study goals and plans. It is useful for monitoring my academic progression. 3.42 3.35 3.35 3.25 3.04 3.27
3.8 VPN (Virtual Private Network) is easy to use and provides a secured channel for accessing campus e-resources, e.g. library e-books, Voice Over IP, Softphone communication, etc. 3.63 3.38 3.46 3.42 3.26 3.33

std2010 15q3.png

4. Summary of Student Surveys by ITSC Services

  2014/15 2013/14 2012/13 2011/12 2010/11 2009/10
Information Technology Support Services 3.46 3.54 3.43 3.56 3.32 3.27
Information Technology Equipment and Facilities 3.30 3.24 3.36 3.18 3.14 2.90
Information Systems and Applications 3.57 3.49 3.49 3.43 3.31 3.24

std2010 15q4.png

5. Overall Rating

Questions 2014/15 2013/14 2012/13 2011/12 2010/11 2009/10
Overall speaking, ITSC provides promised services to meet my computing and learning needs. 3.68 3.48 3.56 3.49 3.42 3.10

std2010 15q5.png