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A Joint Conference Presented by the Library & ITSC

Meeting at the Crossroads: Collaboration across Departments and Institutions - A Joint Conference Presented by the Library and ITSC
Meeting at the Crossroads: Collaboration across Departments and Institutions

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Program:

Meeting at the Crossroads: Collaboration across Departments and Institutions - A Joint Conference Presented by the Library and ITSC

Date & Time:

Friday,  17 November 2017

Venue:

MBG06, G/F, Patrick Lee Wan Keung Academic Building

Campus map PDF  | Transportation guide PDF

Contact Information

Ms. IP:  tel2616 8561 |  email queennieip@ln.edu.hk or

Ms. Leung: tel2616 8573 |  email phoebeleung@ln.edu.hk

 
09:15 a.m. – 09:30 a.m. Registration
09:30 a.m. – 09:40 a.m. Opening Remarks – Professor Joshua Mok Ka-ho, Vice-President of Lingnan University
09:40 a.m. – 09:45 a.m. Souvenir for Speakers and Group Photo
09:45 a.m. – 10:30 a.m. "The story of two data analytics sisters called WANDA and WENDY" - Ravi Ravishanker, CIO & Associate Provost of Wellesley College
10:30 a.m. – 10:45 a.m. Tea Break
10:45 a.m. – 11:30 a.m. Data warehouse, Business Intelligence and Institutional Research: organizing campus data to facilitate strategic planning and daily operations - Terence Kwok, Lingnan University
11:30 a.m. – 12:15 p.m. Engaging Student Consultants to Improve Library’s Information Literacy Instructions  - Professor James Pounder, Terence Cheung and Kourtney Woo, Lingnan University
12:15 p.m. – 12:30 p.m. Q&A
12:30 p.m. – 02:00 p.m. Lunch
02:00 p.m. – 02:45 p.m. One App, Two Apps, Three Apps: Evolution of Campus Web and Mobile Services - Joyce Lam, Lingnan University
02:45 p.m. – 03:30 p.m. Moving from Local System to a Shared Cloud Based System: one library’s perspective on the pains and gains of working with the Consortium - Joe Chow and Owen Tam, Lingnan University
03:30 p.m. – 03:45 p.m. Tea Break
03:45 p.m. – 04:30 p.m. Challenges and Opportunities in inter-institutional collaboration in digital scholarshipMichael Roy, Dean of the Middlebury College library
04:30 p.m. – 4:45 p.m. Q&A
04:45 p.m. – 5:00 p.m. Closing Remark - Rachel Cheng, Chief Information Officer and Librarian of Lingnan University

 

Meeting at the Crossroads: Collaboration across Departments and Institutions - A Joint Conference Presented by the Library and ITSC

In a small liberal arts university, opportunities and needs for cooperation and collaboration across campus present themselves daily.  Only by taking full advantage of these close relationships can we provide the excellent services expected by our users while working within the constraints of limited staff and resources that characterize smaller institutions.

In celebration of Lingnan University’s 50th Anniversary in Hong Kong, this joint library and IT conference presents several campus collaboration projects from the perspectives of liberal arts universities’ in Hong Kong and from the United States.

1. "The story of two data analytics sisters called WANDA and WENDY" - Ravi Ravishanker, CIO & Associate Provost, Wellesley College

Wellesley College is a small private liberal arts college for women. When I arrived in 2010, I heard loud and clear from the faculty and staff that the technology landscape was in disarray and far behind the peer institutions and that we needed a drastic transformation. In this talk, I will describe a highly successful and transformational journey with a few examples. I will share techniques we used to overcome the fear of change and some of the cultural barriers. One of the most successful transformations is the implementation of a data analytics and business intelligence system based on Blackboard Analytics software that provided reliable, accurate and easy access to institutional data. This was one of our hardest journeys but the end result is a high level of satisfaction. I will describe this journey in greater detail and demonstrate the two systems, WANDA, a system for student and faculty data and WENDY, a system for alumnae data. Based on how these sisters have turned out, we are being asked to produce more siblings. We are in the process of delivering them soon.

 

2. Data warehouse, Business Intelligence and Institutional Research: organizing campus data to facilitate strategic planning and daily operations

Data exists everywhere in a campus, from those housed in the enterprise system to information located in a departmental officer’s drawers. Too often it is difficult or impossible to find data when needed the most. And, at times, similar data must be collected and organized over and over again to facilitate different operational needs at different times. Worse yet, we run the risk of not making data available to people who could benefit most from access.

With the establishment of a new Institution Research office, coupled with the library’s information organization know-how and IT’s expertise managing data and access to data, we created an information gateway where core data, statistics, campus wide surveys and KPIs reports are organized and readily available to all departments, providing easy and efficient data access to facilitate university operations.

 

3. Engaging Student Consultants to Improve Library’s Information Literacy Instructions

With a pilot in 2014, Lingnan University established a faculty-student partnership programme to enhance teaching and learning.  With students as consultants and observers, regular classroom observations, consultations, dialogues, discussions and critical reflections were used to provide faculty with insight into how their instruction is seen from the students' perspective.   The Lingnan University Library began to participate in the student consultant program, inviting them to observe the library’s information literacy instruction as well as the new student orientation for both 2015 and 2016. Through their detailed and careful observations, valuable feedback, and insightful suggestions, we were able to improve our teaching skills and make classroom presentations better and more relevant to our students.

 

4. One App, Two Apps, Three Apps: Evolution of Campus Web and Mobile Services

Over the last 15 years, campus mobile services have evolved from 2G to 4G networks, from text to multimedia contents, from WAP applications to mobile apps, from static website design to responsive web design, and from specific apps supporting specific mobile devices to multiple apps for multiple platforms & devices.

This presentation is a brief recap of a university’s struggle to provide mobile services and the eventual realization that we need a more effective way to present and manage our mobile services. By establishing one integrated mobile app service with up-to-date interactive functions, we hope to significantly reduce the burden on IT support. We will share our roadmap to implement an unified integrated campus app to support multiple campus service units and student organizations to create a smart campus.

 

5. Moving from Local system to a Shared Cloud Based System: one library’s perspective on the pains and gains of working with the Consortium

In July 2017, all 8 UGC libraries moved from their independent Integrated Library System to a shared cloud-based ILS system. This presentation discusses the rationales for the migration, what the local institution went through during the process and what we hope to gain with this migration. More importantly, by collectively engaging with a Change Manger to re-engineering local and consortium process to maximize the functions of the new system, how we intend to move into deep collaboration to achieve mutual benefits.

 

6. Challenges and Opportunities in inter-institutional collaboration in digital scholarship – Michael Roy, Dean of the Middlebury College library

Many schools have recently embarked upon initiatives in digital scholarship – those forms of scholarship largely in the humanities and humanistic social sciences that emphasize digital tools and infrastructure, as well as accompanying expertise and support. These initiatives bring new challenges, such as meeting the growing demand for technical support from faculty and students with trained staff and necessary hardware and software. Even institutions with well-established programs struggle to keep pace.

As a way to address this challenge, we have been envisioning a staff exchange that would allow for schools to share staff across institutions to provide expertise that is not available within their institution, and which would establish a powerful network of collaborators to advance the field.

In this talk, I’ll show some examples of digital scholarship to provide some context, share some of the findings of a planning grant that has helped us conceptualize the exchange, and discuss in some detail some of the core principles that need to be in place for such an exchange to succeed. These principles, based on the work of Yochai Benchler, may be of particular interest for anyone considering the creation of a non-market based approach to working together on projects of any kin

 

Presenter Bios:

Ravi Ravishanker, CIO & Associate Provost

As the CIO and the Associate Provost, I am responsible for leading Library & Technology Services (LTS), the Registrar’s Office, and WellesleyX through which we offer Massive Open Online Courses (MOOCs). Since coming to Wellesley in November 2010, I have helped transition and reorganize LTS into a highly service-oriented organization that has gained the respect of the community. We have implemented several major initiatives and important policies in areas covering both the library and technology. We have also committed ourselves to continually evaluating developments in both of these areas and strategically adopt those that improve the experiences of students, faculty and staff. I have played a significant role in helping the College adopt open access and  intellectual property policies and in receiving two major Mellon grants. One of the Mellon grants is for implementing blended learning, which has proven to be a tremendous success, and the other is “Teaching and Learning about Learning and Teaching at a Liberal Arts College”. LTS led the adoption of a modern data analytics and business intelligence software that has vastly improved access to data by members of the community. We are in the process of modernizing and implementing much needed business process changes by moving to Workday, a new administrative system.

Prior to my current job, I was the Vice President and Chief Information Officer at Pace University in New York from August 2009 until November 2010. During this short tenure, I helped reorganize and transform the IT organization, which supported a complex multi-campus institution, into an organization aligned with the academic mission of the University. I led many of the key institution-wide and transformational projects, such as the Electronic Portfolio and the Business Intelligence project, both of which continue to play significant roles at Pace.

I began my professional career at Wesleyan University in Middletown, CT, where I worked  from 1986 until 2009 in various capacities; I was the Director of Technology Support Services before becoming the Associate VP in June 2006. I managed or contributed significantly to almost all major technology implementations while at Wesleyan. As an avid software developer, I contributed to several significant projects including the development of the University’s portal, a new registration system, and a web content management system.

I  received my MSc in Chemistry from the Indian Institute of Technology, Madras, in 1978 and completed my PhD in computational chemistry from Hunter College and MA in Computer Science from Queens College of the City University of New York in 1984. I was a Research Associate in Chemistry and an Adjunct Assistant Professor of Computer Science at Hunter College from 1984-1986.

Michael Roy, Dean of the Middlebury College library

Michael Roy serves as the Dean of the Middlebury College library, which in collaboration with various campus partners provides library and academic technology services for Middlebury's undergraduate college, as well as for the Bread Loaf School of English, summer Language Schools, and the Middlebury Institute for International Studies at Monterery. Current initiatives within the library include implementing a new repository in support of a newly approved Open Access policy, re-thinking Information Literacy, and identifying strategies for sustaining new modes of faculty and student research, particularly in the digital humanities and high performance computing. Roy serves as the founding chair of the Oversight Committee of the Lever Press, a recently launched Open Access monograph press.