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ITSC

Staff Survey Comparisons (2010/11 - 2014/15)

By calculating the average score of each question (rating from "5" to "1" representing “Strongly Agree” to “Strongly Disagree” respectively), results of the staff surveys from 2010 to 2014 are compared as follows:

1. IT Support Services

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Questions 2010 2011 2012 2013 2014
1.1 ITSC Hotlines, Service Counters and/or onsite assistance deliver promised services on a timely basis 3.38 3.19 3.67 3.74 3.88
1.2 The multimedia/AV services render timely support for teaching and learning 3.63 3.49 3.85 3.81 4.00
1.3 ITSC provides satisfactory support for mobile devices (e.g. smart phones, tablets, notebooks, etc.) 3.13 3.18 3.64 3.56 3.55
1.4 ITSC provides adequate IT equipment support for Research Computing 2.59 3.13 3.66 3.45 3.53
1.5 ITSC provides useful information security awareness briefings 3.25 3.30 3.59 3.55 3.5
1.6 The annual Notebook Ownership Program (i.e. discounted notebook sale at the beginning of each academic year) is useful. 3.67 3.32 3.55 3.76 3.64
1.7 ITSC provides sufficient communication channels (e.g. hotline, emails, regular meetings, etc.) for staff to provide comments, suggestions and feedbacks on IT needs 3.12 3.26 3.49 3.65 3.65
1.8 The Information Literacy (IL) courses give me good opportunity to acquire practical IT skills 3.33 3.14 3.62 3.61 3.28


2. IT Equipment & Facilities

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Questions 2010 2011 2012 2013 2014

2.1 PCs and printers in my office are adequate and always run smoothly to support my daily work.

3.56 3.45 3.42 3.49 3.14

2.2 The Internet and WiFi network services on the main campus are stable and provide good response time.

3.50 2.89 3.43 3.68 3.21

2.3 VPN (Virtual Private Network) service is useful to me.

3.71 3.55 3.61 3.76 3.68

2.4 The Softphone/SIP Phone service (software-based telephone application) is useful to me.

3.44 3.07 3.31 3.52 3.57

3.11 PCs in teaching venues always run smoothly to support my teaching.

3.08 3.46 3.55 3.39 3.00

3.12 AV equipment in teaching venues always run smoothly to support my teaching.

3.18 3.04 3.38 3.27 3.64
 

3. Information Systems & Applications

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Questions 2010 2011 2012 2013 2014
3.1 I am satisfied with the email/webmail system and its response time 3.64 3.26 3.63 3.77 3.40
3.2 I am satisfied with the Banner applications (eLeave, eCV, ePR, etc.) 3.67 3.37 3.50 3.70 3.59
3.3 The University Portal provides adequate information and is user friendly 3.56 3.50 3.59 3.70 3.56
3.4 The Room Booking System is helpful for me to make reservation 3.44 2.13 2.63 3.41 3.32
3.5 It is easy to search University’s information via the Lingnan homepage 3.26 3.24 3.39 3.58 3.49
3.6 The Web management tools/Website management systems are helpful in content management and web publicizing 3.39 3.09 3.51 3.68 3.39
3.8 The Learning Management System (Moodle) enhances my teaching effectiveness 3.40 3.46 3.61 4.05 3.55
3.9 DegreeWorks is helpful to me in carrying out my academic advising activities for students 3.56 3.47 3.58 3.60 3.50
3.10 Turnitin (anti-plagiarism software) is helpful and easy to use 3.50 3.22 3.44 3.73 3.44
 

4. Overall Rating

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Question

2010

2011

2012

2013

2014

4.1 Overall speaking, ITSC provides promised services that are valuable to me.

3.45 3.24 3.58 3.79 3.66