Help and Enquiry
When you encounter any problems including password issues, software usage or hardware problems, or if you have enquiries about ITSC services, you can get help through any of the following means:
- Browse ITSC Helpdesk Web Site
- Browse ITSC Web Site
- Seek Advice from Student Helpers
- Send Email
- Call ITSC Hotline
- Visit IC counter in the Library
- Visit ITSC Service Counter
- Submit via Suggestion Box
- Classroom Support outside ITSC Service Hours
ITSC Helpdesk is a self service web portal for users to submit incident tickets (for reporting problems and submitting enquiries) to and request services from ITSC. Users can check the status of their own reported incidents and submitted service requests. Users can also browse or search for Frequently Asked Questions (FAQs), self help articles and Service Requests which you can find answers for most of the common questions and help you find the specific Service Requests you need.
ITSC web site http://www.ln.edu.hk/itsc/ contains much essential information about our services. When you encounter usage problems or if you have enquiries about our services, you may help yourself by going through the ITSC web site, where you can find answers for most of the common questions.
ITSC recruits fellow students as Student Helpers to supplement our staff to provide desktop services and multimedia and AV services support. Student Helpers are sitting in The Chinese Manufacturers' Association of Hong Kong Integrated IT Study Centre (MB412) Consultation Room, ITSC Service Counter and Chiang Chen Information Commons (IC). (IC is only for the first 4 weeks during the start of the academic year.) You are welcome to consult the Student Helpers for support services.
Email is a convenient way for general enquiries, reporting problems, requesting non-urgent services and seeking technical assistance. You can email your enquiries anytime to firstname.lastname@example.org. Please send in your enquiries together with your contact information and detailed symptoms of the problems, such as the date and time when the problems occur and the error messages.
Calling the ITSC Hotline at 2616-7995 is a fast way to report problems, solve minor problems and get answers to general enquiries about our services quickly. The Hotline is answered by professional ITSC staff during opening hours. For some problems, we will arrange technical staff to provide on-site troubleshooting or services. Voice Recording System will be activated to if the lines are busy or outside opening hours.
The Chiang Chen Information Commons (IC) in the Library offers one-stop integrated helpdesk services to Lingnan staff and students about library services, information technology and multimedia services support. IC is located in South Wing, 1/F of the Library. Please refer to the Library website for the opening hours of IC.
Users can visit the new ITSC Service Counter which is an one-stop counter for both IT and multimedia/AV services for all Lingnan staff and students. It is located at MB203. Users are welcome to come to our counter and IT officers on duty there will help on general IT enquiries, demonstrating IT problems and solutions, AV equipment on-loan services, event support services, etc. For details on service hours and the location, please refer to ITSC Service Counter web page.
The Suggestion Box service is a web page located at ITSC home page to enable all Lingnan staff and students to share ideas, make comments and suggestions, or to ask questions regarding ITSC services online. It also provides a communication channel for staff and students in the Lingnan IT community. Your input will be sent to ITSC, reviewed and carefully considered.
We look forward to offering you a better service. Submit via Suggestion Box.
Please call Facilities Management Division (Operations and Maintenance) hotline at 2616-7134 / 2616-7139 or Security hotline (24 hours) at 2616-8705 for any matters related to classroom support.