Learning and Teaching Services
Zoom - FAQ
Frequently Asked Questions
Click on the question to view the answer
A1: Maximum 300 participants can join in a meeting. If you have classes with more than 300 students, you could schedule a meeting as “Large Meeting” or “Webinar”. Please contact ITSC for details.
A2: Lingnan University license covers all staff and students. All Lingnan users can create meeting or an online class as hosts or be co-hosts for teaching, learning and other official business purposes.
A3: In order to facilitate attendance checking, you have to enable the “Only authenticated users can join”, which means that students have to login with their Lingnan accounts and their full names will be shown in the usage report.
A4: A guest can do most as an authorized user, except he/she cannot be a host / co-host and cannot record meeting.
A5: You are required to enable permissions for your Zoom app to access your camera, microphone and share screen. For details, please visit:
A1: No need to schedule 5 meetings, you could enable waiting room when scheduling meeting. Candidates will be staying in the waiting room and host / co-host could select which candidate to join and leave the meeting. Candidates cannot join the meeting until host / co-host admits him/her into the meeting.
A2: No, only host and co-host can see the candidates in the waiting room.
A3: No, you can click “Admit All” to allow all participants in the waiting room to join the meeting.
A4: Yes, the host can disable waiting room by clicking “Manage Participants” then choose “More”. Untick “Put Attendee in Waiting Room on Entry”.
Connection from Mainland China
A1: Yes, Zoom has its own data centre in Mainland China. The connection has been tested and some courses with Mainland students have been using Zoom for a while.
A2: No, there is no need to connect to Lingnan VPN. Zoom can be directly accessed in Mainland China.
A3: Teacher who has held Zoom classes with Mainland students confirmed that the sound quality was great.
A4: The official login link for Lingnan users is https://lingnan.zoom.us. Lingnan users cannot login to https://zoom.cn because it is not the service that Lingnan University has subscribed.
A1: A co-host (alternative host) is just like a host, he/she can start the meeting and have hosting privileges such as muting/unmuting participants or starting/stopping the recording. However, a co-host cannot end a meeting or make another participant as co-host. He/She is also unable to create polls or manage breakout room.
A2: Yes, any Lingnan University staff and student can be a co-host. Guests or non-Lingnan users cannot be a co-host.
A3: First, click on “Manage Participants” in the meeting controls at the bottom. Click “More” next to a participant then click “Make Co-Host”.
A4: There is no limit on the number of co-hosts in a meeting.
A1: Yes, the chat can be saved in your local computer in plain text (.txt) format. You can find the file from your Document Folder > Zoom > Folder with meeting name, date and time.
A2: No, the host cannot view / access / save the private chat among participants.
A1: Yes, you can setup poll in your meeting schedule and start the poll anytime during the meeting.
A2: Only a maximum of 25 polls can be created for a single meeting.
A3: No, the host can control when to end the poll.
A4: Yes, host can share poll result to participants.
A5: Yes, if the host does not choose “anonymous” when creating poll, he/she will know who has chosen which answer. If the host chooses anonymous polling, he/she will only know how many participants has polled for each item. The poll report shows the same information.
A6: No, participants can only view the percentage of a polling result. But the host can view both number of votes and the percentage.
A7: Q&A is only available for Webinar. Students can ask questions via chat or raise hand.
A1: For staff, meeting can be recorded locally or on the cloud. However, students can only record the meeting in their local computers.
A2: Click “Record” button in the meeting controls and choose “Record on this Computer” or “Record to the Cloud”.
A3: It depends on what type of activity has been taken in the meeting. It is estimated that screen sharing recording uses about 20MB of storage per hour while video recording uses about 200MB of storage an hour. The exact storage also depends on the resolution and type of video or screen sharing contents.
A4: The file format for video is MP4 and for audio, it is in M4A format. Both can be played in most media players.
- After logging in to Zoom, click “Recordings” in the navigation menu on the left
- Choose “Cloud Recordings” to list all recordings
- From the meeting you want to download and click “More”
- Choose “Download”
A6: Yes, meeting will be recorded separately and placed under each meeting folder.
A7: Meeting can be recorded when it starts (set up in meeting schedule) or manually started by host / co-host any time during the meeting.
A8: There are two possibilities:
- Sometimes if the Windows is not maximized, it is not big enough to show all icons. The “Record” options can be found when clicking on “… More” on the meeting control.
- The host has not enabled recording. You can check your setting by clicking “Settings” in the navigation menu on the left after logging in and click “Recording”. Check if “Local Recording” or “Cloud Recording” is being turned on. If none of both has turned on, the “Record” button will not appear in the meeting control toolbar.
A9: You can upload the recording to Panopto and share via your Moodle course. Please refer to the user guide below:
A10: Yes, by default the option to allow participants to record the meeting is turned on. To turn off, clicking “Settings” in the navigation menu on the left after logging in and click “Recording”. Under “Local recording”, uncheck “Hosts can give participants the permission to record locally” and click “Save”.
A11: As a host, you can record the activities in the breakout room after joining into a particular breakout room by pressing “Record” button. When you leave the breakout room, the recording will be stopped automatically.
If a host wants to record the whole activities in the breakout room without joining in, he/she needs to grant the recording right to the participants before putting them into breakout rooms. To allow a participant to record, click “More” besides the name in the participant list and select “Allow Record”.
A1: First, the teacher needs to enable “Authenticated Lingnan Users” when scheduling the meeting/class. The students will need to sign in with their Lingnan accounts and the host can get the attendance list from participant report.
A2: Yes, every meeting will have a separate report listing the participants.
A3: Yes, the participant report will show the join and leave time for each participant.
A4: Yes, there will be two records for that student, showing the join and leave time of each occurrence.
A5: No, since we have only uploaded very limited user information to Zoom due to security concerns, no student ID can be shown in the participant report.