Assessment Indicator (Rubrics)

All special cases should be reported to the department and the OSL should be informed and recorded.

 

Item

Unsatisfactory

(1-2)

Satisfactory

(3-4)

Very Good

(5)

1. Subject-Related Knowledge
a. Identification of Knowledge
Matching classroom knowledge with authentic situation, better understanding of subject matter in context.
Unclear about the connection of theory and the service. Able to express some connection between theory and the service. Can explain the connection between theory and the service with concrete examples most of the time.
b. Application of Knowledge
Applying course material in the project.

Does not apply theory to service at all. Or application is often inappropriate

Able to apply theory to the service and explain how they apply it. Can apply theory to the service most of the time and explain the application process in details.
c. Importance of Subject-matters
Finding course material useful. Using the knowledge learnt from class in everyday life or after college.
Does not understand the course materials and seldom use it. Understand the course materials and use it in their daily life occasionally. Fully understand the course materials and able to develop own perspective based on both theory and the service and apply it beyond the course.
2. Communication Skills
a. Sensitivity
Using different strategies to communicate with different groups, recognizing the need to adjust communication patterns.
Not aware of the needs of others and seldom adjust own way of communication. Aware of the needs of others and adjust own way of communication; always use appropriate and respectful language. Always aware of the needs of others and adjust own way of communication accordingly; also motivate group members to do the same.
b. Expressing Ideas
Having the confidence to express the ideas and thoughts in front of supervisors, instructors, classmates, etc.
Need encouragement to contribute ideas and do not have confidence in talking to others. Able to offers ideas that contribute to the group. Offer useful and concrete ideas and show acceptance and tolerance by encouraging a diversity of ideas in the group.
c. Discussing in Groups
Recognizing the value of group discussion in bringing resolutions to problems, relying on teamwork.
Often argue with teammates; do not let others talk; want to have things done their way and do not listen to other approaches. Generally listen to others; make obvious effort in understanding others' ideas. Always listen to others and; make obvious effort in understanding others' ideas. Help them develop their ideas while giving them full credit.
3. Organizational Skills
a. Practice Organizing
Activity planning, proposal writing, creative activities, time management.
Need considerable assistance in planning and designing a project or task from start to finish: rarely get things done by the deadlines AND group has to adjust deadlines or work responsibilities because of the poor time management. Need assistance in planning and designing a project or task but have well-defined objectives: usually use time quite well throughout the project. Group does not have to adjust deadlines or work responsibilities. Lead the planning and designing of a project or task with well-defined objectives and outcomes; use time well throughout the project to ensure things get done on time. Group does not have to adjust deadlines or work responsibilities.
b. Ability to Lead
Managing activities, solving problems, adaptability, and delegation.
Manage the project badly and have a poor division of labor and preparation. Manage the project quite well and have a good division of labor and preparation.

Manage the project very well and have very good division of labor and preparation.

c. Empowered to Lead
Feeling like their abilities can make a difference, wanting to resolve problems and lead that campaign.
Lack of personal sense of responsibility in resolving community issues. Acknowledge one’s responsibility to the community in terms of issues pertinent to the service and express a commitment to working towards specific solution(s). Acknowledge one’s responsibility to the community in terms of issues pertinent to the service and express a commitment to working towards specific solution(s). Encourage others to get involved too.
4. Social Competence
a. Increasing Tolerance
Reducing negative stereotypes, intercultural competence, appreciating other cultures, etc.
Occasionally demonstrate intolerance of individual differences in terms of race, culture and gender. Recognize and tolerate individual differences among most people.

Accept all people and tolerate individual differences, make effort in learning more about others.

b. Developing Connection
Connecting with the community, connecting among students, deeper personal relationships in general.
Demonstrate a limited connection with service agencies, service targets and other students. Demonstrate a connection with service agencies, service targets and other students. Demonstrate connection with service agencies, service targets and other students; actively pursuing deeper relationships with others.
c. Understanding Others
Personal values, personal efficacy, appreciating of one's own culture
Does not understand other stakeholders’ values and cultures as well as the situation in the society. Able to understand some of the stakeholders’ values and cultures, as well as the situation in the society and give examples. Fully understand the stakeholders’ value and culture, and the situation in the society and is able to explain the situation.
5. Problem-solving Skills
a. Identifying Problems
Seeing problems and knowing the issues.
Have difficulty identifying the problems. Able to identify problems. Able to identify and clearly explain problems and solutions, and actively engage in solving them.
b. Framing the Problems
Understanding causal complexity, Showing critical thinking.
Only able to partially explain a problem and has difficulty gathering relevant information. Able to explain a problem, sometimes with assistance, gather and think about relevant information and offer responsible analysis. Able to explain a problem independently, critically gather and think about information, and offer insightful analysis.
c. Resolving the Problems
Offering solutions to problems and providing well-grounded justification.
Always rush into solutions without defining problems or seeking alternatives; use the same resolution method(s) most of the time.

Can Identify a variety of solutions, but sometimes need help in choosing an appropriate one. Can take up responsibilities in solving problems.

Can Identify a variety of solutions, compare them and choose the most appropriate one to improve the situation; empower team members to effectively solve problems and implement solutions.
6. Research Skills
a. Generating Questions
Understanding how and when to ask questions. Focus on inquiry.
Reluctant to ask questions. Ask questions relevant to enhancing own understanding and learning. Creatively ask insightful and challenging questions that enhance own understanding and learning.
b. Gathering Information
Knowing how and where to gather relevant information. Demonstrating basic research skills.
Need assistance in locating relevant information; use few types of printed, electronic and internet resources. Usually locate relevant primary and secondary sources of information; use a wide range of printed, electronic and internet resources. Can locate relevant primary and secondary sources of information most of the time and independently; use extensive range of printed, electronic and internet resources.
c. Understanding Importance of Research
Understanding the importance of doing research and how it can contribute to knowledge.
Do not understand the importance of doing research.

Show a basic understanding of the importance of doing research.

Demonstrate an exceptional understanding of the importance of doing research.
7. Civic Orientation
a. Empathy
Being able to put oneself in others' shoes, showing awareness of different social issues.
Are not aware of the issues in society and even if they are, do not quite care about them. Are aware of many social issues and show personal concern towards them. Are aware of the most social issues and show deeper concern towards them.
b. Social Reasonability
Understanding that community happenings are related to one's life. Appreciating the concept of global citizenship.
Do not think that it is their responsibility to participate in services and help others. Understand that it is their responsibility to serve the community. Acknowledge that it is everyone’s responsibility to serve the community.
c. Future Civic Action
Showing commitment to volunteering and willingness to help those in need.
Are not committed to the service and do not show readiness to do more after the course/ project. Express a commitment to the service and show a willingness to continue involving in community services even after the course/ project. Express a commitment to the service and show a willingness to continue involving in community services even after the course/ project. Also encourage others to do so.
8. Other Personal Competence
a. Attendance Participated in only some group meetings/activities. Participated in most group meetings/activities. Provided leadership when asked to. Participated in all group meetings / activities, assumed leadership role as necessary.
b. Team Role Fulfillment Did some of the work assigned by the group. Did most of the work assigned by the group Did the work that was assigned by the group.
c. Punctuality of Work Submission Work is usually late.  Work is mostly done on time. Work is done on time or even early.
d. Quality of Service / Product Work tends to be disorderly, incomplete and not accurate. Work is generally complete, meets the requirements of the task. Work is complete, well organized, contains very few errors.