Finance Office

Message from Medical Insurance Underwriter – Generali’s upgraded services for Group Medical members

NOTICE

 

Ref. : FO23-026
To : All Staff Members
From : Ian Woo,
Director of Finance
Date : 1 November 2023

 

I am pleased to inform members of the University community that our Group Medical Insurance underwriter, Assicurazioni Generali S.p.A. (“Generali”), has upgraded their services as follows:

  • The limit for making a e-claim has been increased to HK$8,000;
  • The clinic network has expanded.


​For details, please refer to the below message from Generali.  Should you have any questions on the above, please feel free to contact Ms Nancy Wai at ext. 8812. 

 

Dear Valued Member,

At Generali, we strive to enhance our services and offerings in our ambition to become your Lifetime Partner. We are glad to announce two upgraded services for our Group Medical members.

 

Requirement for Original Receipts has been Enhanced

  • From 1 October 2023* onwards, members can simply submit an e-Claim** if the medical receipt amount is HK$8,000 or below.
  • For a medical receipt exceeds HK$8,000, members can submit an e-Claim first, then mail the original receipts to Generali to process the claims.

 
Tips: For easy status tracking, members can always submit claims with any receipt amount through Generali mobile app or online platform.
 


Network Doctors has Extended to 4,000+ Clinics Across Hong Kong
 

  • Our extensive clinic network has expanded by 38%. All types of specialties have increased, including Chinese Medical Practitioners, Physiotherapists, Specialists, General Practitioners.
  • With the rising popularity of Traditional Chinese Medicine, the number of Chinese Medical Practitioners available for selection now is about 5 times what it was before the extension.
 
Tips: Members can easily search the latest network doctors through Generali mobile app or online platform anytime anywhere.
 
If you have any questions, please don’t hesitate to contact your account manager.
 
Thank you for your continued support!  
 
Yours faithfully, 
Assicurazioni Generali S.p.A. – Hong Kong Branch
 
 
Remarks:
* Doctor consultation date
** Members are required to keep the original receipt(s) and supporting document(s) for 90 days from the issue date of Claim Settlement Notice. Generali may request the original receipt(s) on random basis for audit purpose.
 
List of latest panel companies included in Generali Group Medical Insurance (in alphabetical order):
  • Dr. Vio
  • EC Healthcare (New network)
  • HCMPS
  • HMMP
  • Humphrey & Partners
  • MediConCen (New network)
  • MediNet
  • QHMS
  • U Care
  • UMP

 
 

 
親愛的團體醫療成員：

 

忠意保險不斷提升產品和服務的質素， 致力成為您值得信賴的終身合作夥伴。我們很高興為團體醫療成員推出兩項升級服務。

 

醫療收據正本要求經已放寬

  • 由2023年10月1日*起，如醫療收據金額為港幣8,000元或以下，成員只需透過電子方式提交的索償申請**。
  • 如醫療收據金額為港幣8,000元以上，成員可先提交電子索償申請，再郵遞收據正本至忠意保險以處理索償個案。

 
輕鬆索償小貼士：為方便追蹤索償進度，不論任何金額的索償，成員可先透過忠意保險應用程式或網上平台提交申請。
 


網絡醫生擴展至4,000+ 間診所  遍佈全港

  • 我們的診所網絡已擴大38%。各醫療類別，包括中醫、物理治療師、專科醫生及普通科醫生均有增加，為成員提供更多選擇。
  • 網絡中醫數量比擴展前增加約5倍，迎合成員對中醫的需求。
 
搜尋醫生無難度：成員透過忠意保險應用程式或網上平台可以隨時搜尋就近診所，方便預約。
 
如需查詢，歡迎聯絡您的客戶經理。感謝您的支持！
 
忠意保險有限公司 – 香港分行  謹啟
 
 
備註：
* 醫生諮詢日期
** 完成理賠後的90天內 (理賠通知書發出日起計) 需保留醫療收據及理賠文件正本，忠意保險有機會要求成員提供醫療收據正本作審計用途。
 
最新忠意團體醫療保險網絡醫療供應商名單(排名不分先後)：
  • Dr. Vio 韋予力醫生醫務所
  • EC Healthcare 醫思健康 (New network)
  • HCMPS 盈康醫療
  • HMMP 維健醫療
  • Humphrey & Partners 綜合醫務
  • MediConCen 醫結 (New network)
  • MediNet 醫匯
  • QHMS 卓健
  • U Care 明康醫療
  • UMP 聯合醫務