Message from medical insurance underwriter – “Download and explore your new employee benefits mobile app”
NOTICE
| Ref. | : | FO23-034 |
| To | : | Existing Members of the Staff Medical Benefits Scheme |
| From | : | Finance Office |
On behalf of our medical insurance underwriter, Generali, we would like to let you know that Generali has launched a new e-Claim platform “GenBRAVO” on 13 November 2023, and the old one “WeCare” would cease operations on the same date.
In order to make an e-Claim, you have to do a registration as follows:
- Download the "GenBravo" or do it online at https://genbravo.generali.com.hk/login
- Run the "GenBravo" App or click the above link, and then select "Existing We Care User Registration" at the bottom of the screen,
- Input the Policy Number (88001082), Member ID (your staff number), and your existing password in "WeCare"
- Follow the instruction on the screen to complete the registration.
Appended below is the email from Generali, which might have been sent to you on Monday 13 November 2023.
If you have difficulty in using the mobile App to complete the registration, please try using the link provided above.
If you require assistance for registering with the new platform, please contact Ms Nancy Wai at ext. 8812 or Ms Hei Mok at ext. 8800.
Subject: Download and explore your new employee benefits mobile app – GenBRAVO today! 立即下載您的全新僱員福利計劃手機程式GenBRAVO！
Dear Valued Member,
Generali’s brand-new employee benefits platform, GenBRAVO, is now available for you via mobile app or web platform. It enables you to manage your group medical insurance with ease, anytime and anywhere.
From today onwards, "We Care" will be replaced by the new GenBRAVO
Your existing profile, claims records and other information have been transferred to GenBRAVO automatically. Please access GenBRAVO via anyof the following methods.
Web version
To access the GenBRAVO web platform, please click here.
Supported browsers: Chrome 92.0 or higher / Safari 14.0 or higher / Firefox 91.0 or higher
App version
To download the GenBRAVO App, please scan the QR code below.
|
Support Android 8 or higher |
Support iOS 13 or higher |
Quick guide for the first login
- Simply click “Existing We Care User Registration” at the bottom of the login page.
- Follow the instructions to input the required information to login.
- After login, you may set up a GenBRAVO account for your spouse under Profile / Dependent, if needed.
You may find out more about the GenBRAVO platform by clicking here.
To assist your transition to the new platform, you may seek help from:
- Generali Customer Service Hotline: 3187 6831
- Generali Customer Service Email: [email protected]
With GenBRAVO, we hope to provide an even better customer experience with innovative features to your paperless medical claims journey. Download and explore the app today!
Best regards,
Generali HK Employee Benefits
親愛的團體醫療保險成員：
忠意保險全新一站式僱員福利計劃網上平台GenBRAVO現已推出，您可以透過手機程式及網頁版平台隨時隨地輕鬆管理您的團體醫療保單。
由今天起，全新GenBRAVO已取代舊有平台We Care
您的現有個人資料、理賠記錄及其他資料已自動轉移至GenBRAVO，請透過以下途徑登入。
網頁版平台
請 按此 進入 GenBRAVO 網頁版平台。
支援瀏覽器版本： Chrome 92.0 或以上 / Safari 14.0 或以上 / Firefox 91.0或以上
手機應用程式
請掃描以下二維碼，下載GenBRAVO手機程式。
|
支援 Android 8 或以上 |
支援iOS 13或以上 |
首次登入快速指南
- 只需於登入版面的底部點擊 「 現有 We Care 用戶登記 」 。
- 按指示輸入所需資料登入 。
- 如有需要，您可於 「 我的個人檔案 」 為您的配偶設立 GenBRAVO 帳戶。
您可以 按此 了解更多有關此平台的資訊 。
如需協助轉用新平台，請聯絡：
- 忠意保險客戶服務熱線：3187 6831
- 忠意保險客戶服務電郵：[email protected]
我們希望透過GenBRAVO的嶄新功能為您帶來更佳的無紙化醫療索償體驗。請即下載及體驗！
忠意保險僱員福利部謹啟