YAN Aihua 顏愛華

Education

B.S. MIS; B.E. (Computer Science) USTC; PhD University of Missouri–St. Louis

Research Interests

Business Analytics, Digital Transformation, AI in Healthcare, IT Governance

Teaching

Marketing Management, Business Data Analytics (TPG)

Selected Publications

Journal Articles

Xian, C., Yan, A., Wang, Y., Tsang, E. Y. H., Huang, L., & Xu, D. (2026). “Applicable scenarios, desired features, and risks of AI psychotherapists in depression treatment from the patient's perspective: Exploratory qualitative study”. JMIR Formative Research. (IF: 2.4; JCR Q2).

Du, X., Ibiapina, C. D. C., Kassab, S. E., & Yan, A. (2023). “Good advice from authors working in under-represented countries”. Medical Education, 57(6), 493-495. (IF: 6.2; JCR Q1). 

Yan, A., Li, L., Lv, J., & Mirchandani, D. A. (2022). “Implementation strategies for high-performance healthcare simulation centers: A multi-center case study in China”. Medical Education, 56(5), 535-546. https://doi.org/10.1111/medu.14741. (IF: 6.2; JCR Q1). 

Yan, A., Zou, Y., & Mirchandani, D. (2020). “How hospitals in mainland China responded to the outbreak of COVID-19 using IT-enabled services: An analysis of hospital news webpages”. Journal of the American Medical Informatics Association, 27(7), 991-999. (IF: 7.1; JCR Q1). 

Lacity, M., Khan, S., & Yan, A. (2016). “Review of the empirical business services sourcing literature: An update and future directions”. Journal of Information Technology, 31(2), 1-60. (IF: 8.7; JCR Q1; ABS 4). 

Lacity, M., Soloman, S., Yan, A., & Willcocks, L. (2011). “Business process outsourcing studies: A critical review and research directions”. Journal of Information Technology, 26(4), 221-258. (IF: 8.7; JCR Q1; ABS 4). 

Lacity, M., Khan, S., Yan, A., & Willcocks, L. (2010). “A review of the IT outsourcing empirical literature and future research directions”. Journal of Information Technology, 25(4), 395-433. (IF: 8.7; JCR Q1; ABS 4). 

Lee, K., Yan, A., & Joshi, K. (2010). “Understanding the dynamics of users’ belief in software application adoption”. International Journal of Information Management, 31(2), 160-170. (IF: 31.0; JCR Q1, ABS 4). 

Book Chapters

Gonzales, W. D. W., Shen, D. J., Yan, A., Xie, N., Francisco, M. L., & Wong, P. P. Y. (2024). AI NPCs in an educational metaverse: Evaluating the effectiveness of prompt templates for contextual interactions. In E. C. K. Cheng (Ed.), Innovating Education with AI: AETS 2024 (pp. 53-74). Springer Singapore.

Fong, S. C., & Yan, A. (2021). Sustainable health and social care system in the community. In B. Y. F. Fong & M. C. S. Wong (Eds.), The Routledge Handbook of Public Health and the Community. Taylor & Francis, UK.

Lacity, M., Yan, A., & Khan, S. (2016). Sourcing information technology services: The past research record and future research directions. In Routledge Companion to Management Information Systems: Managing Organizational IS, Knowledge and Innovation (Vol. 3, Chapter 5).

Lacity, M., Soloman, S., Yan, A., & Willcocks, L. (2014). Business process outsourcing studies: A critical review and research directions. In L. Willcocks & M. Lacity (Eds.), The Economics of Outsourcing. Edward Elgar Publishing, UK.

Lacity, M. C., Khan, S. A., Yan, A., & Willcocks, L. P. (2012). Mapping the IT outsourcing landscape: Review and future directions. In L. P. Willcocks & M. C. Lacity (Eds.), The New IT Outsourcing Landscape: From Innovation to Cloud Services. Palgrave Macmillan, UK.

Conference Papers

Meng, Z., Yan, A., Xu, D. J., & Liu, Y. (2026). “How explainability shapes user perception and therapeutic effectiveness in mental healthcare chatbots: Accountability as a boundary condition”. China Summer Workshop on Information Management (CSWIM 2026), China. 

Chen, Z., Yan, A., Zhou, Z., Lv, J., & Si, W. (2025). “Unveiling the configurations for multi-stakeholders’ intention to use AI-based carotid atherosclerosis diagnosis in community healthcare centers”. China Summer Workshop on Information Management (CSWIM 2025), Xi’an, China.

Tong, J., Yan, A., Li, Z., & Xu, J. (2024). “Leveraging artificial intelligence to address the paradox of judgment and accountability in depression treatment”. Pacific Asia Conference on Information Systems (PACIS 2024), Ho Chi Minh City, Vietnam.

Yan, A., & Xu, J. (2021). “AI-human hybrid for depression treatment: The moderating role of social stigma”. International Conference on Information Systems (ICIS 2021), Austin, USA.

Yan, A., & Xu, J. (2021). “AI for depression treatment: Addressing the paradox of privacy and trust with empathy, accountability, and explainability”. International Conference on Information Systems (ICIS 2021), Austin, USA. (Best Short Paper Nominee).

Yan, A. (2019). “An emerging phenomenon in mainland China: Healthcare simulation centers”. Health Information Technology Symposium (HITS 2019), Munich, Germany. 

Yan, A. (2018). “Effective outsourcing governance: A configurational approach”. Pacific Asia Conference on Information Systems (PACIS 2018), Yokohama,Japan.

Lacity, M., Yan, A., & Khan, S. (2017). “Review of 23 years of empirical research on information technology outsourcing decisions and outcomes”. Hawaii International Conference on System Sciences (HICSS 2017), Hawaii, USA.

Yan, A., Lacity, M., & Sabherwal, R. (2016). “Provider’s innovativeness and outsourcing performance: The moderating effects of contractual and relational governance”. Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan.

Yan, A., Lacity, M., & Sabherwal, R. (2015). “How capabilities and governance mechanisms influence outsourcing performance: Findings from the IAOP Value Health Check Survey”. IAOP North American Outsourcing Research Workshop, Arizona, USA. (Best Paper Award).

Yan, A., Solomon, S., Mirchandani, D., Lacity, M., & Porra, J. (2013). “The role of service agent, service quality, and user satisfaction in self-service technology usage”. International Conference on Information Systems (ICIS 2013), Milan, Italy.

Yan, A., & Sauter, V. (2013). “Risk management of information systems development in distributed environments”. Americas Conference on Information Systems (AMCIS 2013), Chicago, USA.

Lee, K., Yan, A., & Joshi, K. (2009). “Exploring the time dimension in the technology acceptance model with latent growth curve modelling”. Americas Conference on Information Systems (AMCIS 2009), San Francisco, USA.

Industrial Magazine Articles

Lacity, M., Willcocks, L., & Yan, A. (2015). “Are the robots really coming?” Pulse Magazine, April/May, 1-8.

Lacity, M., Willcocks, L., & Yan, A. (2014). “Leadership pairs behind high outsourcing performance”. Pulse Magazine, Issue 9, 52-57.