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Services

VPN Connection

Lingnan University's VPN (Virtual Private Network) service enables secure, off-campus access to the university's digital environment. It allows students and staff to utilize restricted online resources such as research databases, licensed software, and internal systems as if they were on campus. By providing a stable and encrypted connection, the VPN supports efficient learning, teaching, and administrative operations from any location.

For access from Chinese Mainland, please refer to password protected this web page.

 

Available to:

Staff, Students

 

Service Hours:

24x7

 

System Requirements:

Computer Platforms

  • Microsoft Windows 11 (64-bit)
  • Apple macOS 13.6.4 or above

Mobile Device Platforms

  • Apple iOS 13.0 or above
  • Android 12.0 or above

 

Services Requiring Lingnan VPN Connection:

The following ITSC services require Lingnan VPN connection when you are outside Lingnan campus.

 

  • Academic Department Annual Report Template
  • Application for Exemption of Prerequisite for Courses
  • Application for Special Approval on Course Enrolment
  • Application for Temporary Certificates of Graduation
  • Course Management System
  • Data Repository
  • ELGR Extension System
  • Grade Endorsement System
  • Online Admission System (Admin)
  • Online Application for Registering / De-registering Minor Programme
  • Outbound Exchange System
  • Password Test Booking System
  • Scholarship / Financial Aid Application System for Exchange Students
  • Student Early Alert System
  • University Depository System
  • Campus Venue Booking System
  • IP Phone Self Care Portal
  • Event Management System (Admin)
  • Finance Management System
  • HR Administrative System
  • Multi-Identity Default Email Acknowledgement
  • Reporting and Analytics Tool (Argos)
  • Smartcard Support System
  • Counselling Services Booking System
  • SEN Students Support Alert System
     
  • Content Management System
  • eGreetings

How to Install VPN Clients

Desktop or Notebook Computers: please download and install F5 Big-IP Edge Client

 

Mobile Devices: please download and install F5 Access

 

FAQ:

No, most ITSC services can be accessed without Lingnan VPN. Only specific services require a Lingnan VPN connection when accessing from outside campus.

For the complete list of services that require Lingnan VPN access, please refer here.

 

Tip: Always try accessing services directly first. Only connect to the Lingnan VPN if you encounter issues with a service listed as requiring it.

If your operating system is not listed as supported, ITSC may be unable to provide assistance. This typically occurs when:

  • The OS has reached end-of-life status
  • It is a less common system used by end users (e.g., some Linux distributions)
     

No, Lingnan VPN service does not support simultaneous connections to multiple VPNs. You may only maintain one active VPN connection at a time. If you attempt to connect while another session is active, the new connection will override the existing one.

For optimal performance, please disconnect from any other VPN services before connecting to Lingnan VPN.

No, the Lingnan VPN service does not support multiple concurrent connections using the same username. Each user can maintain only one active VPN connection at any time. If you attempt to connect while another session is active, the new connection will disconnect the existing one.

Follow these troubleshooting steps:

 

Basic checks:

  • Verify your configuration against the installation guide again
  • Try connecting from a different computer or mobile device
  • Switch between Wi-Fi and mobile data networks
 

Network settings:

  • Ensure DNS and DHCP settings are set to automatic
  • Run a network performance test via the Office of the Communications Authority (OFCA) and share the results with us

 

If the issue persists after trying these steps, please contact ITSC for further assistance with the following diagnostic information:

  • Your current location (country, province, city)
  • Your Internet service provider (ISP) and telecommunications provider
  • Device details (brand, model, and software version)
  • Error message or screenshot
     

You may experience an unstable VPN connection and even fail to connect after following all steps correctly.

Most ITSC services can be accessed without Lingnan VPN. Only specific services require a Lingnan VPN connection when accessing from outside campus. For the complete list of services that require Lingnan VPN access, please refer here.

Users should first attempt direct access to services without the VPN. The Lingnan University VPN should only be used when accessing university resources specifically designated as requiring it. Note that for external online services, any location-based access policies are controlled by your local ISP's geographic location, not by the university VPN.

If the issue persists after trying these steps, please contact ITSC for further assistance.

As a security measure, the VPN gateway will log you out if your session time exceeds the thresholds.

The inactivity idle time is 15 minutes, and the maximum session time is 1 hour for students and 4 hours for staff.