Remote Desktop Connection

Remote Desktop Connection is a service which allows you to control your office's computer remotely with your home computer and/or mobile device.

Available to:

Staff

Service Hours:

7x24

Prerequisites

• Virtual Private Network (VPN) connected
• Remote desktop enabled for your office's computer
• Remote desktop connection application installed
  • Microsoft Windows - Remote desktop connection is a built-in function
  • Apple macOS - Download the "Microsoft Remote Desktop" app from Mac App Store
• Your office's computer is turned on

How to connect:

1. Start your Remote Desktop Connection application (Microsoft Windows)
   • Open the "Run" command prompt by pressing the "Windows"  and "R" key on your keyboard together
   • Type "mstsc" in the prompt and click "OK"
   • 
2. Input the IP address of your office's computer and click "Connect"
   • 
3. Sign in using "LNDAXUE\" plus your Lingnan username,
   • For example, if your Lingnan username is itsc
   • Your remote desktop connection username will be LNDAXUE\itsc
   • 
4. Authenticate using your Lingnan password
5. When prompted, accept the certificate by checking the checkbox and click "Yes"
   • 

Service Requests:

• Request to setup Remote Desktop Connection

Relate Articles:

• Two-Factor Authentication
• Remote Desktop for macOS
• VPN Connection