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ITSC

Organisation Structure

Information Technology Services Centre (ITSC)

The Information Technology Services Centre provides computing, networking, audio-visual, multi-media and information system services to support teaching, learning, communications and administration activities. Administrative systems are also developed and maintained to support finance, human resources, student and alumni functions.

ITSC General Office (GO)

The General Office is responsible for providing administrative and clerical support to the Centre, as well as providing counter and hotline services to handle the general enquirers from students and staff. In addition, the General Office Team also manages the HR matters for the Centre, maintains the software inventory and oversees the office maintenance tasks.

Information Security Officer

Reporting to the Chief Information Officer (CIO), the Information Security (IS) Officer works closely with other Team Leaders and Senior Executives in the ITSC to ensure the overall information security in campus. The major responsibility of the position is to assist the CIO in overall institutional information security strategy, policy formulation as well as the promotion and enforcement of said policies. This position will oversee and recommend endpoint security and data loss preventive solutions, information security assessments, planning, implementing and managing security protection measures for the University electronic resources, central IT infrastructure and campus network; as well as handling security breach incidents and subsequent investigations, and University-wide information security awareness promotion.

Institutional Research Manager

Reporting to the Chief Information Officer (CIO), the Institutional Research Manager plays a critical role linking planning, research, and assessment institutionally to provide information and analysis that impacts students, budgets, research activity, human resources, financial analysis, strategic planning, policy formation, and enrollment management, for the senior management in strategic planning. This position will be responsible for data analysis including systemic analysis of data to support decision-making, preparation of standard reports, development of associated key performance indicators, as well as participating in the design, development, and implementation of the Business Intelligence system for the University.

Security Incident Management Group (SIMG)

The Security Incident Management Group is responsible for carrying out investigation, management and reporting of IS incidents, IS vulnerability & weaknesses analysis, liaising with different departments on IS compliance and operational issues.

User Services

User Services provides front-line support on IT and AV/MM equipment via telephone hotline, email and direct walk-in services. The Team is also responsible for the staff and students’ PC client model development and deployment, computer laboratories management and maintenance, event support services, AV equipment on-loan services, hardware and software evaluation and installation, as well as organizing Information Literacy training courses for staff and students.

Enterprise Application & Projects Section (EAPS)

Application Services

The Application Services Team is looking after all the application development, enhancement and support for the Enterprise Resources Planning (ERP) system based on the Ellucian Banner and its related applications. It provides support for University administrative tasks such as student admission, student advising (Degree Works), student registration and enrolment, grade processing, examination and graduation, hostel management, class/examination/room scheduling and timetabling (TPHi Class & Exam Scheduling System), ­finance management, staff personal records, payroll and alumni systems. Purchase orders, staff leave applications, application for outside practice, and request for grade re-assessments can all be handled interactively online. All staff and students can also access personal and academic information through single sign-on to the University’s Luminis myLingnan Portal, anywhere and at any time.

Web Services & Projects

The Web Services Team takes care of the Lingnan University’s new tri-lingual homepage, the Luminis myLingnan Portal, Banner self-services, electronic courseware delivery, TurnItIn anti-plagiarism software, e-Portfolio, mobile strategy and other general Web services as well as in-house web application development.

Infrastructure Services Section (ISS)

Network and Communication Services

The Network and Communication Services Team is responsible for the planning, implementation and management of the network infrastructure, WiFi system, telephone system, Internet services, directory services, email and Office 365 cloud services, Google App cloud services, VPN system, as well as network security systems. The Team is also responsible for the management of campus-wide user accounts, and provides network support services for all staff, Hostel residents and the LIFE remote education centres.

System and Database Services

The System and Database Services Team is responsible for the planning, implementation and management of the University’s ERP system, DegreeWorks system, BI system, server virtualization and desktop virtualization infrastructure, access federation service, as well as file sharing, network printing and data backup services. The Team also develops and manages the IAM system, LED display wall, bulk mail system, smart card system, room booking system, carpark access control system and Hostel Security Management System.