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Information Security

2FA Authentication with Mobile App

Available to:

Staff, Students

Service Hours:


How to use?

1. Login to 2FA activated services outside campus or using hostel wired connection

2. When prompted, select "Send me a Push"

2FA Send Me a Push

3. Tap on the received push or launch the Duo Mobile app, select "Approve". Please note that you have ONE minute to approve the request before the connection timeout.

2FA Mobile Approval

4. If you get an unexpected login request, please tab "Deny" to reject it. You will be asked for the reason for denying the request. Please select "It Seems fraudulent" to report a fraud login request or "It was a mistake" if you just want to cancel without reporting it.

2FA Reject

(2FA account will be locked if you have more than 10 failure attempt,)

If you found your 2FA account is locked and the lock is not initiated by you, please change your password immediately.

You need to contact ITSC helpdesk to unlock your account.

User Guides: